Terms and Conditions

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Welcome to CasketGallery.com! These Terms and Conditions ("Terms") govern your access to and use of the Casket Gallery website (collectively referred to as the "Platform"). Please read these Terms carefully before using the Platform. By accessing or using the Platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the services provided on this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. You affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use and your parent or guardian consents to these Terms of Use on your behalf.

2. About Our Services

CasketGallery.com specializes in selling caskets, urns, and other memorial products directly to consumers and funeral homes. We are a family-owned business operating since 2000, providing quality products with transparent pricing and reliable delivery services. We act as a retailer and manufacturer of memorial products, ensuring dignity and respect in every transaction.

In connection with our services, you will not:

• Post harmful, defamatory, or illegal content through any communication channels.
• Attempt unauthorized access to our system, servers, or networks.
• Use our website for any unlawful purpose or fraudulent activity.
• Harvest or collect information about other users of the Platform.
• Interfere with or disrupt the operation of the Platform or its security systems.
• Reproduce, modify, or distribute any content from the Platform without prior written consent.
• Remove any copyright, trademark, or other proprietary rights notices.

3. Orders and Payment

When placing an order through CasketGallery.com, you are responsible for ensuring the accuracy of product selection, delivery details, and payment information. All purchases must be paid in full at the time of order confirmation. We accept major credit cards, cashier's checks, money orders, and bank wire transfers. Payment is typically processed after we confirm your order details via phone.

• You certify that all information provided during the ordering process is accurate and complete.
• You are solely responsible for maintaining the confidentiality of your account information.
• We reserve the right to verify order details and payment information before processing.
• Orders may be subject to credit verification and approval.

4. Shipping and Delivery

We offer nationwide shipping to funeral homes, cemeteries, and residential addresses where permitted by local regulations. Standard delivery is free on all casket orders. Expedited shipping options including overnight and rush delivery are available for urgent needs. Delivery times are estimates and may vary due to location, weather, or other factors beyond our control.

5. Returns and Refunds

Due to the sensitive nature of our products, all sales are final once the product has been delivered. However, we stand behind the quality of our products with a satisfaction guarantee. If there is damage during shipping or a manufacturing defect, we will provide a full replacement at no charge. Any damage must be reported within 24 hours of delivery.

Return Policy

Returns are only accepted in cases of shipping damage or manufacturing defects. The product must be in original, unused condition. Returns must be initiated within 24 hours of delivery by contacting our customer service team. Custom or personalized products cannot be returned unless defective.

Money Back Guarantee

We guarantee your satisfaction with our products. If you are not completely satisfied due to a defect or damage, we will provide a full refund or replacement. Our guarantee covers manufacturing defects and shipping damage but does not cover buyer's remorse due to the sensitive nature of funeral products.

6. Intellectual Property

All content on CasketGallery.com, including but not limited to text, graphics, logos, images, videos, and software, is the property of Casket Gallery or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Platform without prior written consent from Casket Gallery.

Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We do not guarantee the accuracy, reliability, or availability of the Platform and disclaim all warranties to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, Casket Gallery and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Platform, even if advised of the possibility of such damages. Our liability is limited to the purchase price of the product.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your information. We may use third-party payment processors and shipping companies who have their own privacy policies.

8. Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be posted on this page with an updated "Last modified" date. Your continued use of the Platform after any changes to the Terms constitutes acceptance of those changes. We encourage you to review these Terms periodically.

9. Contact Information

If you have any questions or comments about these Terms, please contact Casket Gallery at:

• 1-888-782-2753
• [email protected]

For customer service inquiries, please visit our FAQ page or contact us directly during business hours: Monday through Friday, 8 AM to 6 PM EST.

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