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Frequently Asked Questions
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept cashier's checks, money orders, and bank wire transfers. For your security, all credit card transactions are processed through encrypted SSL connections. Payment is typically processed after we confirm your order details via phone.
We offer free standard shipping on all casket orders. Standard delivery typically takes 3-5 business days. We also provide expedited shipping options including overnight delivery and white glove delivery service. All shipments are fully insured and require adult signature upon delivery. We ship nationwide within the United States.
Caskets are delivered directly to funeral homes, residences, or other specified locations. Standard delivery includes curbside delivery. White glove delivery service includes inside delivery and setup. All deliveries require an adult signature. We coordinate delivery times to ensure someone is available to receive the casket. Special delivery instructions can be accommodated upon request.
Due to the sensitive nature of our products, all sales are final once the casket has been delivered. However, if there is damage during shipping or a manufacturing defect, we will provide a full replacement at no charge. Any damage must be reported within 24 hours of delivery. We stand behind the quality of our products with a satisfaction guarantee.
We guarantee your satisfaction with our caskets. If you are not completely satisfied due to a defect or damage, we will provide a full refund or replacement. Our guarantee covers manufacturing defects and shipping damage but does not cover buyer's remorse due to the sensitive nature of funeral products. All guarantee claims must be made within 24 hours of delivery.
Sales tax will be applied based on your delivery location where required by state law. The exact tax amount will be calculated and displayed during checkout. There are no hidden fees - the price you see includes all costs except applicable taxes and optional expedited shipping. Standard shipping is always free on casket orders.
Our compassionate customer service team is available Monday through Friday, 8 AM to 6 PM PST. We understand the sensitive nature of your purchase and provide respectful, professional service. You can reach us at 1-888-782-2753 or email [email protected]. We respond to all inquiries within 2 hours during business hours. Emergency support is available for urgent delivery needs.
What Our Customers Say

Dani Johnson
Product ReviewAmazing product!
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Joe
OCEANSIDE Bronze Individual Cremation UrnGood product
Great product.

Sam
Company ReviewHappy
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