Privacy Policy

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At CasketGallery.com, your privacy is important to us. This privacy policy explains how we collect, use, and protect your information when you visit our website and use our services. By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us when you use our services, including when you place an order, contact customer service, or sign up for communications. This information may include:

• Personal identification information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing address, payment history)
• Order information (product preferences, delivery details, funeral home information)
• Browsing data (IP address, device type, browser type, pages visited)
• Communication records (customer service interactions, order confirmations)

2. How We Use Your Information

We use the information we collect to provide our casket and memorial product services effectively and compassionately. Specifically, we use your information for:

• Processing and fulfilling your orders, including delivery coordination
• Payment processing and fraud prevention
• Customer service and support communications
• Order tracking and delivery notifications
• Product recommendations and service improvements
• Legal compliance and business protection
• Quality assurance and customer satisfaction surveys

3. Information Security

Your personal information is stored securely and is accessible only by authorized personnel who need the information to perform their job functions. We implement industry-standard security measures including:

Security Measures

SSL encryption for all data transmission, secure payment processing through certified payment gateways, regular security audits and updates, restricted access to personal information, and secure data backup procedures. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information may be retained for tax and business record purposes as required by law.

4. Information Sharing

We respect your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• With trusted service providers who assist in order fulfillment, shipping, and payment processing
• With funeral homes or cemeteries when you specifically request delivery to these locations
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, merger, or acquisition

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze website usage, and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Cookie Usage

Essential cookies for website functionality, analytics cookies to understand site usage, preference cookies to remember your settings, and security cookies to protect against fraud. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have several rights regarding your personal information and how we use it:

• Access: You can request a copy of the personal information we have about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Opt-out: You can unsubscribe from marketing communications at any time
• Restriction: You can request limitations on how we process your information

7. Third-Party Services

Our website may contain links to third-party websites, including payment processors, shipping companies, and social media platforms. These third-party services have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Payment Processing

We use secure third-party payment processors to handle credit card transactions. These processors are PCI DSS compliant and maintain their own privacy and security policies for handling payment information.

8. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• 1-888-782-2753
• [email protected]

For privacy-related inquiries, please contact us during business hours: Monday through Friday, 8 AM to 6 PM EST. We will respond to your request within 30 days.

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